Request upon arrival
Request upon arrival
In order to ensure an enjoyable visit, we kindly ask you to read the following guidelines before entering the museum.
- If you have a fever, cold symptoms, or are not feeling well, please refrain from visiting.
- When coughing or sneezing, please observe cough etiquette and consider the well-being of other visitors.
- Please refrain from engaging in loud conversations within the museum.
Efforts within the facility
- Hand sanitizer is now available at the entrance.
- Plastic partitions are installed in front of the reception to prevent droplet/air infection.
- The museum maintains an appropriate temperature and humidity level while regularly ventilating the premises. High-touch areas are regularly disinfected.
- Please note that admission may be restricted at times when the museum is crowded.
- Our staff may be wearing masks for everyone’s safety.
Admission
Ticket prices
Exhibition Tickets
- Adults ¥1,500
- University/
- Vocational school
student ¥800 - 18 and under Free
- Elementary School Students and
- Younger age Free
ARCHI-DEPOT Tickets
- Adults ¥700
- University/
- Vocational
- school student ¥700
- 18 and under ¥500
- Elementary School Students and
- Younger age Free
- Discount for
- Persons with a
- Disability Card ¥500
Combined Tickets [Exhibition ＋ ARCHI-DEPOT]
- Adults ¥2,000
- University/
- Vocational
- school student ¥1,300
- 18 and under ¥500
- Elementary School
- Students and
- Younger age Free
- Discount for
- Persons with a
- Disability Card ¥500
- If you have an Invitation letter or ticket from the museum, please present it when entering.
- Students must present their student ID card or other proof of age when entering.
- If you have a Disabled Person’s Booklet or an equivalent form of government-issued ID, please present it when entering.
advance booking system
If you wish to view an exhibition at WHAT MUSEUM, please purchase a n [Exhibition ticket] .
If you wish to enter ARCHI-DEPOT (Architectural Models Depot) please purchase a
Combined Tickets [Exhibition ＋ ARCHI-DEPOT]or “ARCHI-DEPOT ticket”.
The reservation page is here.
Exhibition Tickets
▼Viewing is allowed in the following area(s)
WHAT MUSEUM 1st Floor
WHAT MUSEUM 2nd Floor
- Tickets are date and time specific by the hour. There is no limit to the duration of your stay.
- Same-day tickets can be purchased at the WHAT MUSEUM front desk, only if there is an opening in the specified time slot.
Please note that we may ask you to wait to enter the museum when busy.
Combined Tickets [Exhibition ＋ ARCHI-DEPOT]
▼Viewing is allowed in the following area(s)
WHAT MUSEUM 1st Floor
WHAT MUSEUM 2nd Floor
ARCHI-DEPOT
- Tickets are date and time specific by the hour. There is no limit to the duration of your stay.
- Same-day tickets can be purchased at the WHAT MUSEUM front desk, only if there is an opening in the specified time slot.
Please note that we may ask you to wait to enter the museum when busy.
Notes
- This ticket is valid for 1 person, one-time entry to this exhibition.
- Elementary School Students & Younger, Invitation letter or ticket from the museum, and disabled people with a disability certificate and an assistant (up to one person) can enter for free, however, please make a reservation with in the time frame.
- If you have an Invitation letter or ticket from the museum, please present it when entering.
- Students must present their student ID card or other proof of age when entering.
- If you have a Disabled Person’s Booklet or an equivalent form of government-issued ID, please present it when entering.
- Please note that you cannot re-enter.
- Refund is only possible if you are in a poor physical condition. Please note that we cannot give refunds for other reasons.
- Please note that admission may be restricted if the number of participants exceeds the capacity of the museum.
Hours
opening hours
Closing Days
- If a national holiday falls on a Monday the museum will be open, and Tuesday will be closed instead.
- In the interests of preventing the expansion of novel coronavirus infections as a result of a large and unspecified number of the general public coming to WHAT, we begin are accepting reservations through a reservation booking system via our website.
Accsses
Transportation
WHAT
G BLDG 2-6-10, Higashi-Shinagawa, Shinagawa-ku,
Tokyo 140-002 JAPAN
4-minutes, walk from Rinkai Line, Tennozu Isle Station EXIT B
5-minutes, walk from Tokyo Monorail, Tennozu Isle Station
15-minute walk from JR Shinagawa Station Konan Exit
About Parking for handicapped person
Advance reservation is required by email. Please contact info.what@terrada.co.jp with the following necessary information.
❶Reservation number ❷Name ❸Vehicle type
Visitors with small children
You can leave your buggies at the reception.
Bathrooms are fitted with baby changing facilities.
Controlled Temperature and humidity
We try to maintain the optimal temperature and relative humidity for the preservation of our architectural models. Because the temperature within our museum might feel cold compared to the weather outside, we recommend bringing an extra piece of clothing to keep warm while visiting us.
About facilities and equipment
- Accessible Bathroom
- 1
About barrier-free
A wheelchair-accessible elevator is installed. The door to the outside is an automatic door. The entrance to the outside has a slope that is easier for wheelchair users to pass through.
About audio guide
We have prepared a free audio guide to make the exhibition even more enjoyable. You can use your smartphone as an audio guide by scanning the QR code installed in the building. For details, please check at the reception on the day.
* Earphones are used to listen to the audio guide. If you have forgotten it, please let us know as it is sold at the reception.
Audio Guide AND
The Official
What Museum App
Audio Guide
The digital audio guide, available for free on the Official What Museum App, will give you a more enjoyable viewing experiences. You can also listen to an audio guide of some of the public art in the Tennoz area.
You will gain access to professional commentaries on the highlights of our exhibitions in Japanese and English. For more information on how to use this service, please ask at the reception desk when you visit the Museum.
(Be sure to bring your headphones in order to use the app)
The Official What Museum App
The Official What Museum App is available to download for free on your smartphone. We also provide information on art in the Tennoz area, including public art.
Access our Exhibition Information as well as Audio Guides.
Download the app today to hear the latest information.
iOS
Android