FAQ

Opening Hours and Access

What are the opening hours?

Open: TueSun 11:00-18:00

Admission until 17:00. The museum shop closes at 18:00.

Closed: Mondays

Open on a Monday when it is a National Holiday,
in which case closed the following Tuesday

How do I get to the museum?

WHAT
G BLDG 2-6-10, Higashi-Shinagawa, Shinagawa-ku,
Tokyo 140-002 JAPAN

4-minutes, walk from Rinkai Line,
Tennozu Isle Station EXIT B

5-minutes, walk from Tokyo Monorail,
Tennozu Isle Station

15-minute walk from JR Shinagawa Station Konan Exit

Tennoz area map

Are there any parking lots?

There is no public parking facility at WHAT. If you do drive, there are commercial parking lots located throughout the area.

Admission and Tickets

How much is an admission ticket?

Adults: ¥1,500
University/ Vocational school student: ¥800
18 and under: Free
ARCHI-DEPOT: ¥700

add-on

Invitation letter or ticket from the museum, pre-school child, and disabled people with a disability certificate and an assistant (up to one person) can enter for free, however, please make a reservation within the time frame.
If you have an Invitation letter or ticket from the museum, please present it when entering.
Students must present their student ID card or other proof of age when entering.
If you have a Disabled Person’s Booklet or an equivalent form of government-issued ID, please present it when entering.

Are there discounts for senior citizens on tickets?

We do not offer senior citizen discounts.

Are there discounts for people with disabilities?

With a certification of disability, admission is free as well as that of an accompanying caregiver.

Are there discounts for students?

The admission for students currently enrolled full-time at a university or an educational institution is 800 yen. under 18 is free. Please show a valid ID or documentation at our reception area.

Accessibility

Are there coin lockers at the facility?: There are coin-operated lockers (100-yen refundable deposit) that the visitors can use at our facility. Our staff will keep big suitcases in the reception area.
Are babies and toddlers allowed?: Babies and toddlers are allowed access to our museum. However, if they become a source of disturbance to the other visitors, our staff may approach the visitor to bring them outside momentarily.
Are strollers allowed inside the museum?: Strollers are allowed within our facility but not in our exhibition area due to our narrow corridors. Our staff will keep them in the reception area while they enjoy the exhibition.
Do you have wheelchair access?: The exhibition area is accessible by a wheelchair.
Are there wheelchairs at WHAT?: Unfortunately, rental wheelchairs are not available at our facility.

About WHAT

When did WHAT open and what is its purpose?: WHAT opened on June 18th 2016. Click ABOUT for details.
Are there any other facilities around the museum building?: There are cafes and restaurants; e.g., SOHOLM, breadworks, and T.Y. HARBOR on the Bond Street, which stretches over 200 meters, connecting Fureai bridge and Kaigan Street. PIGMENT, a store nearby, designed by the world-renowned architect Kengo Kuma, specializes in the rare painting utensils of Japan. The organic curves deriving from the image of bamboo shades feature the facility’s modern interior and exterior designs.

EXHIBITION

How long does it take to view the exhibition?: On average, our visitors take about an hour to go through the entire exhibition.
What kind of artworks do you exhibit?: Types of art works on show may vary depending on the theme of the exhibition. You can find the latest information on our SNS.
What time of the day is WHAT the least crowded?: In general, we usually see fewer visitors after 4:00 p.m. on the weekdays.
Is drawing and taking photographs allowed?: We welcome visitors to take photographs of the exhibits as long as they are for personal, non-commercial use. We, however, forbid the use of flash photography, tripods, and selfie sticks in the exhibition area. Please avoid touching the shelves or putting the cameras on them while taking photographs. Contact us beforehand for an interview request or press inquiry. Click PRESS for details
Is it cold inside the museum?: We try to maintain the optimal temperature and relative humidity for the preservation of our art works. Because the temperature within our museum might feel cold compared to the weather outside, we recommend bringing an extra piece of clothing to keep warm while visiting us.